Flycatcher Internet Research started in 2000 as a spin-off from Maastricht University. We have grown into a medium-sized agency with a young and inspired team of researchers and IT specialists. We prefer short communication lines and personal contact. That works well for you as well as for us. All our team members show a high degree of involvement and focus on the long term, aspects that you will experience in your relation with us.
Flycatcher is a member of MOA and of the global organization of market research agencies ESOMAR. Futhermore we are knowledge partner of INK and VNG Realisatie and sponsor of the NPSO (Dutch Platform for Survey Research).
Flycatcher is in the possession of a quality label for market, opinion and social research (ISO 20252). The quality label confirms that Flycatcher's research activities, including the Flycatcher panel, meet the ISO quality requirements with regard to, among other things, research confidentiality, competencies and training of employees, transparency and guidelines for all aspects of a research process (from project planning and questionnaires to reporting). We are also certified according to the environmental standard ISO 14001.
Want to get to know us? We invite you for a nice cup of coffee in the beautiful and hospitable city of Maastricht.
Our mission is to provide organisations with reliable information that will help them take the next step. Information that enables them to make well-founded decisions. We consider our clients as partners, collaborating with them to achieve the best possible results. We believe that we achieve more by listening carefully and asking critical questions. Our motto is therefore “Advancing by Asking” And because no two questions are the same, our services are always made to measure, meeting the client's specific wishes and requirements.
We also believe that an agency like ours needs to keep innovating, staying where we are is not an option. We are constantly trying to do things differently, better, smarter or more efficiently.
Flycatcher works for both large and small clients, in the Netherlands as well as abroad. From commercial firms to non-profit organisations, from businesses and the media to government institutions and scientific institutes, anyone can find what they need with us. This variety of clients keeps us focussed and alert.
We set high standards when it comes to protecting privacy. We guarantee absolute anonymity and treat information with strict confidentiality. We subscribe the Integrity Code of the MOA and apply the 10 rules of the Fair Data Privacy Code.
We are certified according to ISO 27001, the quality standard for information security. This quality standard guards the quality of our security systems and is an excellent tool to manage and continually improve our systems. Flycatcher uses "secure server" technology (SSL encryption). As a result, all the data that are sent from and to the server, are encrypted and cannot be intercepted.
We value speed and flexibility. We respond quickly to questions and adopt a flexible attitude. You need to receive the information and support that you want. Not a standard solution, but the best solution.
We see quality as a constant pursuit to exceed expectations. We are open and transparent about what we do and how we do it. We comply with ISO quality requirements to ensure that they are not just words, but embedded in our organisation.
Our reliability extends equally to clients and respondents. We set high standards when it comes to protecting privacy. Reliability also implies delivering valid research results and keeping to agreements that have been made.
It's impossible to do everything alone, so we like to work together with others. After all, together we are stronger.
By sharing and combining knowledge, we are able to implement new developments and serve our clients even better. Therefore, we not only work together regularly with other research agencies and institutes both in the Netherlands and abroad, but also with:
For Flycatcher, Corporate Social Responsibility (CSR) means acting responsibly with a view to the environment, being a good employer for all our employees, and being involved in social and cultural organisations.
Flycatcher is certified according to the ISO 14001 environmental standard. This means, for example, that we promote travelling by public transport, adopt a sustainable purchasing policy and separate all our waste.
As we realise that we can only be one of the best research agencies because of our inspired and involved team members, we constantly strive for a healthy and pleasant work climate.
Flycatcher regularly carries out free and altruistic research for social and cultural organisations. We have dedicated ourselves, for example, to War Child, SIRE, Mama Cash and Natuur & Milieu. We also regularly support various local social and cultural initiatives.
And there is more: