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What do your customers consider important?

Customer surveys (CSS)

A customer survey or customer satisfaction survey provides the insight that you need to retain your current customers and recruit new ones. Carefully conducted research shows what your current and potential customers consider truly important.

You are able to map out satisfaction and experience with your performance, your services or your products, and match your marketing and other policies to the views of your present and future customers. Repeating customer surveys regularly enables you to determine whether you are still on the right track or if you need to make adjustments.

Flycatcher has extensive experience carrying out customer surveys in various industries and is able to advise you on the best approach.

For further information about Customer surveys, you can contact us at +31 (0)43-326 2992 or via info[-noSpam-@-noSpam-]

CSS Flycatcher

Obviously we regularly examine our own customer satisfaction. Our average score in the last measurement was a 8.6 out of 10!

Work engagement

The behaviour of your employees has a distinct influence on the perception of your products or services by customers. Uninspired employees often express their frame of mind through the services rendered to the public. Would you like to know more about measuring job engagement among your employees?

Read more


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